Covid-19 Information

Delivery Times

Home delivery: 3 working days lead time

  • For bikes: please allow up to 3 working days for your order to be built, safety checked and dispatched. You will receive an email from TNT when your bike leaves us, advising a delivery date.

  • For accessories: please allow 1-2 working days for your order to be safety checked and dispatched.

Collect in Store: 7 working days lead time

  • Please allow up to 3 working days for your order to be delivered into the store.

  • The store will then build and inspect your bike

  • We recommend contacting the store of your choice to arrange an appropriate pick up time & vigilantly follow social distancing guidelines and any additional measures they have implemented.

Customer services:

  • Due to increased demand we have temporarily closed our phone lines.

  • The best way to get in touch is to complete our Online Form.

  • Unfortunately, it may take up to 7 working days to return your message.

We know people are relying on us for a safe method of transport during these times. Over the past few weeks we’ve increased our capacity to meet this extra demand and we’ll continue to do so to ensure orders are shipped and queries are responded to as quickly as possible. Thank you for your patience in advance.